Salesforce Admin Resource Guide

The Salesforce Architect exams each come with a resource guide, which includes helpful links for each section of the exam. I have found those incredibly useful in my study. Resource guides don’t currently exist for the standard exams, so I have compiled content into a series of resource guides. The first is the series is the Salesforce Admin resource guide.

The Salesforce Admin certification is the foundation for future Salesforce certifications. At the core, this exam encompasses the features and functions of a Salesforce org, as well as how to declaratively maintain an org.

If this will be your first exam (which is what I recommend for most roles), then use this as the foundation for your Salesforce knowledge.

Understanding the Tests

As I mentioned in a previous post, understanding the intention and structure of the exams is key to passing. Salesforce provides a study guide for every certification test. In those guides, they provide a breakdown of the different sections and their relative weight. Take note of those while studying.

Breakdown

Topic Weighting # of Questions
Standard and Custom Objects 14% 9
Sales and Marketing Applications 14% 9
Security and Access 13% 8
Service and Support Applications 13% 7
Analytics – Reports and Dashboards 10% 6
Data Management 10% 5
Workflow/Process Automation 8% 7
User Setup 7% 4
Activity Management and Collaboration 3% 2
Organization Setup 3% 1
Desktop and Mobile Administration 3% 1
AppExchange 2% 1

Under each topic in the study guide, there are bullet points that describe the information you need to know. For example, the ‘Standard and Custom Objects’ section, the bullet points are:

  • Describe the standard object architecture and relationship model.
  • Explain how to create, delete, and customize fields and page layouts on standard and custom objects, and understand the implications of deleting fields.
  • Given a scenario, determine how to create and assign page layouts, record types and business processes for custom and standard objects

These commonly break out into general understanding and best practice recommendations. Make sure you understand the intention behind each bullet point. For example, in the above point #2, it mentions ‘understand the implications of deleting fields’. So you can assume that there will be a few scenarios asking you what might happen when you attempt to delete a field. Study this topic to prepare for those scenarios.

Resources

STANDARD AND CUSTOM OBJECTS – 14%

SALES AND MARKETING APPLICATIONS – 14%

SECURITY AND ACCESS – 13%

SERVICE AND SUPPORT APPLICATIONS – 13%

  • Describe the capabilities of case management (e.g., case processes, case settings, and case comments).
  • Given a scenario, identify how to automate case management (e.g., case assignment, auto-response, escalation, web-to-case, email-to-case, case teams).
  • Describe the capabilities of solution management and Salesforce Knowledge.
  • Describe the capabilities of the Community application (e.g. Ideas, Answers).

ANALYTICS – REPORTS AND DASHBOARDS – 10%

DATA MANAGEMENT – 10%

WORKFLOW/PROCESS AUTOMATION – 8%

USER SETUP – 7%

ACTIVITY MANAGEMENT AND COLLABORATION – 3%

ORGANIZATION SETUP – 3%

DESKTOP AND MOBILE ADMINISTRATION – 3%

APPEXCHANGE – 2%

Ready for the Exam?

Book your exam now, even before you start studying. There’s no better way to drive you to study than booking your exam. Salesforce offers an Administrator practice exam that allows you to get a feel for the exam. The practice exam is not proctored, and costs $20. It is a good way to gauge your preparation for the real exam.

If you have questions during your exam, please feel free to reach out. I’ll do my best to respond with some help and guidance.

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I am a 24x Salesforce certified consultant, currently working for Weave. I am passionate about Salesforce, and I enjoy the friendly ecosystem that is filled with talented, intelligent professionals.
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