Sales Cloud Consultant Resource Guide

The Salesforce Architect exams each come with a resource guide, which includes helpful links for each section of the exam. I have found those incredibly useful in my study. Resource guides don’t currently exist for the standard exams, so I have compiled content into a series of resource guides. This is the Salesforce Sales Cloud Consultant resource guide.

The Salesforce Sales Cloud Consultant certification focuses on a broad knowledge of the tools and features of the Salesforce platform. The consultant exams present you with scenarios and asks you to consider different options and propose the best solution. This requires that you understand limitations, capabilities and possibilities within Salesforce. Know what best practices are within the platform. While a trigger and workflow may both accomplish a task, you would recommend a workflow since that is a cleaner path to a solution.

Understanding the Tests

As I mentioned in a previous post, understanding the intention and structure of the exams is key to passing. Salesforce provides a study guide for every certification test. In those guides, they provide a breakdown of the different sections and their relative weight. Take note of those while studying.

Breakdown

Topic Weighting # of Questions
Sales Cloud Solution Design 25% 15
Opportunity Management 15% 9
Account and Contact Management 12% 7
Sales Productivity 12% 7
Integration and Data Management 8% 5
Marketing and Leads 7% 4
Implementation Strategies 6% 4
Industry Knowledge 5% 3
Communities and Site Management 5% 3
Sales Cloud Analytics 5% 3

 

Under each topic in the study guide, there are bullet points that describe the information you need to know. For example, the ‘Integration and Data Management’ section, the bullet points are:

  • Explain the use cases and considerations for integrations common to Sales Cloud implementations.
  • Explain the use cases and considerations for data migration in Sales Cloud.
  • Given a scenario, analyze the implications and design considerations of large data and transaction volumes.

These commonly break out into general understanding and best practice recommendations. Make sure you understand the intention behind each bullet point. For example, in the above point #3, you will need to data volumes, and the tools associated. If you’re unfamiliar with transaction limits, you’ll need to do some study there.

Resources

SALES CLOUD SOLUTION DESIGN – 25%

  • Given a set of requirements, design an end-to-end sales process from lead to opportunity to quote to close to order.
  • Given a scenario, analyze customer requirements to determine an appropriate solution design considering capabilities, limitations, and design trade-offs.
  • Given a scenario, identify an appropriate approach when designing the lead conversion process.
  • Describe the implementation considerations when designing a sales process. (validation rules, process builder, automation, record types, page layouts, workflow, Visualflow and triggers).
  • Given a scenario, determine when it is appropriate to include custom application development or a third-party application.
  • Describe the appropriate uses cases for Account and Opportunity Teams and the effect on sales roles, visibility, access, and reporting.
  • Explain the capabilities and use cases for Enterprise territory management.
  • Explain the capabilities, use cases and design considerations when implementing Orders.
  • Explain the capabilities, use cases and design considerations of Salesforce mobile applications pertinent to the sales process

OPPORTUNITY MANAGEMENT – 15%

ACCOUNT AND CONTACT MANAGEMENT – 12%

SALES PRODUCTIVITY – 12%

INTEGRATION AND DATA MANAGEMENT – 8%

MARKETING AND LEADS – 7%

  • Explain how marketing capabilities support the sales process.
  • Given a scenario, recommend appropriate methods for lead scoring and criteria for lead qualification.
  • Explain the best practices for managing lead data quality.

IMPLEMENTATION STRATEGIES – 6%

  • Given a scenario, determine how to facilitate a successful consulting engagement (plan, gather requirements, design, build, test, and document).
  • Given a scenario, determine appropriate sales deployment considerations.
  • Given a scenario, measure the success of a Sales Cloud implementation project.

INDUSTRY KNOWLEDGE – 5%

COMMUNITIES AND SITE MANAGEMENT – 5%

SALES CLOUD ANALYTICS – 5%

Ready for the Exam?

Book your exam now, even before you start studying. There’s no better way to drive you to study than booking your exam. For this exam, you are taking on the role of a consultant. You will be asked to make recommendations and design solutions based on scenarios. So this exam really requires you to understand the options available, as well as pros/cons and limitations of the different platform features.

If you have questions during your exam preparation, please feel free to reach out. I’ll do my best to respond with some help and guidance.

I am a 24x Salesforce certified consultant, currently working for the implementation partner Simplus. I am passionate about Salesforce, and I enjoy the friendly ecosystem that is filled with talented, intelligent professionals.
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2 thoughts on “Sales Cloud Consultant Resource Guide

  1. Thank you for the guide Chris so much

    I wanted to let you know that the links for the official certification guides are no longer working (for all your guides). I found them by searching on google. Thanks

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